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Getting Started
What is GreenMend?
GreenMend is a pharmacist-led telehealth service providing professional healthcare consultations across Australia. We focus on evidence-based care and personalised health plans.
Who can use GreenMend's services?
Our services are available to adults across Australia seeking professional healthcare guidance. We welcome both urban and rural patients looking for accessible telehealth solutions.
Do I need a GP referral?
No, you don’t need a GP referral to access our services. However, we do collaborate with your existing healthcare providers to ensure comprehensive care.
What happens in the initial consultation?
Your initial consultation focuses on understanding your health history, current needs, and goals. Our healthcare professionals will work with you to develop a personalised care plan.
How does telehealth work?
Consultations are conducted through our secure digital platform, allowing you to connect with healthcare professionals from the comfort of your home.
Consultations & Appointments
How long are the consultations?
– Initial consultations: 30 minutes ($110)
– Brief follow-up sessions: 15 minutes ($59)
– Comprehensive follow-ups: 30 minutes ($79)
How do I book an appointment?
You can book appointments through our online platform. Start with the pre-screening process, and we’ll guide you through scheduling your consultation.
Can I get a same-day appointment?
While we strive to accommodate urgent needs, appointment availability varies. We recommend booking in advance to secure your preferred time slot.
What should I prepare for my consultation?
Please have any relevant medical history, current medications list, letter of discharge, valid ID, and healthcare concerns ready to discuss during your consultation.
Can I change or cancel my appointment?
Yes, you can modify your appointment through our online platform. Please provide adequate notice for cancellations.
Costs & Billing
What payment methods do you accept?
We accept major credit cards and direct debit payments through our secure payment system.
Are there any concession rates available?
Yes, we offer a 10% discount for:
– Pension card holders
– DVA card holders
– Healthcare card holders
– Senior concession card holders
Do you offer bulk billing?
We currently don’t offer bulk billing, but we provide transparent pricing and concession rates for eligible patients.
Privacy & Security
How do you protect my personal information?
We adhere to strict privacy laws and healthcare regulations. All consultations and personal information are protected through secure, encrypted systems.
Can I access my health records?
Yes, you can request access to your consultation notes from our staff.
Who has access to my medical information?
Only your healthcare professionals and authorised staff have access to your medical information. You can read more on our Privacy Page
How do you share information with other healthcare providers?
With your consent, we can collaborate with your other healthcare providers to ensure coordinated care.
Ongoing Care
How often do I need follow-up appointments?
Follow-up frequency is determined based on your individual needs and care plan, which will be discussed during your initial consultation.
Can I contact healthcare professionals between appointments?
Yes, you can reach out through our secure messaging system for non-urgent queries.
What if I need urgent medical attention?
For emergencies, please call 000 or visit your nearest emergency department. We are not an emergency service.
How do you track progress?
We maintain detailed records of your consultations and regularly review your care plan to ensure it continues to meet your needs.